Services

In the current jargon, Anstech is an IT Managed Services Provider or MSP.  This means that for clients we provide:

Break/Fix service: This is the traditional - if something in your computer systems is broken, we will come on-site; determine the cause and fix it.  By combining a strategy of remote and proactive maintenance, plus the use of today's much more reliable hardware, these should be comparatively uncommon events.

Help Desk: When users encounter problems with their applications or systems, they can call and get expert help.

Remote Management: We will remotely monitor your systems, ensure they are working properly on a day to day basis, respond to events, manage backup, patching, updates and security.

By supplying these services for a fixed monthly fee, our incentive is to make the systems as reliable and easy to use as possible.  Unlike the traditional pay per service model which rewards site visits, this aligns perfectly with a clients goals of minimizing downtime and maximizing productivity.

IT Management and Consulting:  we work with our clients to establish a coherent IT management strategy and policies. By working with  a number of similar companies we can help them avoid common pitfalls and share successful solutions.

To get started we recommend a site survey, which will determine the details of what hardware/software is present and how everything is connected. We would then sit down with the business owner or management and review the companies IT needs and goals. Finally following up with a formal proposal.

Related resources

• Wikipedia: Managed Services Provider